For ages 21 and above only

hbajivip Responsible Gaming — Your safety is our priority

Online gaming should be enjoyable, not distressing. hbajivip provides all the tools and support you need to play safely and in a controlled manner.

For ages 21 and above only

Why is Responsible Gaming important?

hbajivip believes that online gaming is a form of entertainment, not a source of income. Responsible gaming means staying aware of your time and money, and not letting gaming take priority over other areas of your life. We want every player on our platform to have a healthy and enjoyable experience.

A small portion of online gaming participants in Bangladesh sometimes develop a tendency to play excessively. This is a recognised issue and hbajivip is fully aware of it. Our responsible gaming policy has been developed so that any player facing this situation can receive immediate assistance.

Following the responsible gaming guidelines at hbajivip is mandatory for everyone. We ensure that only individuals aged 21 and above can participate on our platform and that each player's information remains completely secure.

Our Protection Tools

Deposit Limit

Set a limit on how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, so your budget stays in control at all times.

Time-Out Feature

If you feel you need a short break, you can temporarily close your account for anywhere between 24 hours and 30 days. During a time-out you will not be able to log in or place bets.

Self-Exclusion

Choose self-exclusion for a long-term break. Your account can be closed for 6 months to 5 years, or permanently. Once this decision takes effect it cannot easily be reversed.

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the system will automatically alert you and, if needed, end the session.

Loss Limit

Set the amount you are willing to lose within a given time period. Once that amount is reached, no further bets can be placed, protecting you from larger losses.

24/7 Support

If you have any questions or need help regarding responsible gaming, contact our Bengali-speaking support team. We are here for you seven days a week, twenty-four hours a day.

Recognising the Signs of Problem Gambling

If any of the following signs are visible in yourself or someone you know, help should be sought promptly. Responsible gaming means knowing yourself and understanding your limits.

  • Betting more money than your budget allows and feeling regret afterwards
  • Continuing to play repeatedly in an attempt to recover lost money
  • Hiding your gaming activity from family or friends
  • Feeling unable to stop gaming
  • Neglecting daily responsibilities (work, studies, family) to keep playing
  • Taking on debt or selling valuables to fund gaming
  • Feeling restless or angry when unable to play
  • Relying on gaming to cope with stress or loneliness

Getting help is easy

hbajivip believes that acknowledging a problem is the first step toward solving it. If you feel that gaming is having a negative impact on your life, speak to us directly — we will not judge you, we will support you.

Our responsible gaming team is specially trained and will keep all your information completely confidential. Your mental health and family relationships are far more valuable than any game.

24/7 Live Chat — speak to us directly in Bengali
[email protected]

Remember: Gaming is entertainment. Never bet what you cannot afford to lose. Set your budget and time limit before every session.

The Golden Rules of Safe Gaming

1

Set your budget in advance

Decide how much money you will spend before you start gaming. Never deposit more than that amount, and treat the money you deposit as money you can afford to lose.

2

Set a time limit

Keep your session timer on. Set a daily limit for how much time you spend gaming, and spend quality time with family and friends.

3

Accept your losses

Reckless betting to try to recover lost money is the biggest mistake you can make. Remember, the outcome of every game is completely independent and random.

4

Do not bet on impulse

Avoid gaming when you are drunk, angry, or under stress. Making decisions with a clear head is always the wiser choice.

5

Take Breaks

Always take breaks during long sessions. Get up, walk around, drink some water. These small pauses keep your mind refreshed and your decision-making sharp.

6

Keep minors away

If children or teenagers have access to your device, log out and keep your password secure. Always follow the 21+ age requirement.

The 21+ Age Requirement Policy

The minimum age to register and play on hbajivip is 21. We verify age at the time of account creation and may request a National Identity Card or other valid documents if needed.

If we suspect that a minor is gaming on our platform, we reserve the right to suspend their account immediately. This policy is strictly enforced because protecting minors is one of our highest priorities.

If anyone under the age of 18 lives in your home, keep your device and account secure. Use browser parental controls and a strong password.

21+

For ages 21 and above only

Self-Exclusion and Account Controls

hbajivip gives you full control — you can take a break or stop playing altogether at any time you choose.

Temporary Break (Time-Out)

Lock your account temporarily for 24 hours, 7 days, or 30 days. During this period no bets or deposits will be possible. Once the set time has passed, your account will be reactivated automatically.

Long-Term Self-Exclusion

You have the option to close your account for 6 months, 1 year, 3 years, or 5 years — or even permanently. Once self-exclusion takes effect, it cannot be reversed before the set period ends.

Changing Deposit and Loss Limits

You can lower your deposit and loss limits at any time — this takes effect immediately. However, increasing a limit is subject to a 24 to 48 hour cooldown period, to protect you from making decisions driven by emotion.

Activity Report

View your gaming history, deposits, withdrawals, and total wins and losses at any time. Maintaining transparency is part of responsible gaming, and hbajivip makes this information easy to access.

Responsible Gaming FAQ

Yes, your account balance will remain completely safe even while self-exclusion is active. Once the exclusion period ends, or upon request through support, withdrawal of deposited funds is possible.

Lowering a deposit limit takes effect immediately. However, if you request to increase the limit, a cooldown period of 24 to 48 hours is applied, so you are protected from raising your budget in an emotional moment and facing losses.

No, self-exclusion can only be requested by the account holder themselves. However, if you feel someone you know is in trouble, please let our support team know. We are able to offer advice and the necessary assistance.

Yes, for a time-out, the account is reactivated automatically once the set period has passed. However, for a long-term self-exclusion, even after the period ends you will need to contact support directly to reactivate your account.

Contact hbajivip's 24/7 live chat or send an email to [email protected]. Our specially trained responsible gaming team will help you get support, information, and access to the tools you need.

You are required to provide your date of birth during registration. In some cases, age is verified through a National Identity Card (NID) or passport. Withdrawals may be limited until verification is complete. This process ensures that only individuals aged 21 and above use our platform.

Play safe, stay happy

Enjoy your favourite games at hbajivip responsibly. Cricket betting, slots, or live casino — all on a safe and trusted platform.

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