hbajivip Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between hbajivip ("Platform", "we", "us") and the user of hbajivip ("you", "member"). Accessing or using the platform through the hbajivip website, mobile version or any other means means you have fully read and agreed to these Terms.

hbajivip is an online gaming platform for players in Bangladesh that offers live casino, slots, cricket betting, color prediction and other gaming services. The platform operates for entertainment purposes only and safe, responsible gaming is the top priority.

1.1 Right to Amend Terms

hbajivip reserves the right to change, modify or update these Terms at any time without prior notice. Updated Terms take effect as soon as they are published on the website. Your continued use of the platform indicates your acceptance of the updated Terms.

1.2 Applicable Law

The laws of the jurisdiction of the authority governing the platform will apply to the interpretation and enforcement of these Terms. If any provision is found to be invalid or unenforceable, it will not affect the remainder of the Terms.

2 Account Registration and Use

To play games or place bets on hbajivip you must create a valid account. At the time of registration you are required to provide accurate, complete and up-to-date information.

2.1 Account Creation Requirements

• Each person may create only one account.
• All information provided at registration must be true and accurate.
• You are fully responsible for keeping your account password confidential.
• You are responsible for all activities carried out from your account.
• Sharing or transferring your account to anyone else is strictly prohibited.

2.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Creating an account using false or misleading information.
• Playing using bots, automated software or unfair methods.
• Creating multiple accounts to abuse bonus benefits.
• Conducting suspicious or fraudulent transactions.
• Attempting to breach the platform's security systems.
• Abusive behavior or harassment toward other users.

2.3 Identity Verification (KYC)

hbajivip may request a national ID card, passport or other documents for identity verification at any time. Withdrawals may be put on hold until verification is complete. This process is part of compliance with anti-money laundering policy.

3 Age Restrictions

hbajivip is for people aged 21 and above only. Any person under the age of 21 is completely prohibited from creating an account or using the platform.

By creating an account you confirm that you are at least 21 years of age. hbajivip may request valid documents to verify age at any time. If any user creates an account with a false age, that account will be closed and deposited funds may be forfeited.

If you suspect that a minor known to you is using the platform, notify our support team immediately.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (per method).
• Accepted deposit methods: bKash, Nagad and Rocket.
• Deposited funds must be sent from your own account only.
• Deposits made through third parties are not accepted and will be returned.
• Once a deposit is confirmed, it is generally credited to the account within a few minutes.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals can only be made through the same method used for deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals may be held if identity verification has not been completed.

4.3 Currency and Transaction Policy

All transactions on hbajivip are conducted in Bangladeshi Taka (BDT/৳). hbajivip reserves the right to cancel or correct any transaction if a technical issue or error is found. If a suspicious transaction is identified, it will be held until an investigation is complete.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

hbajivip offers new members a 200% bonus on their first deposit, up to ৳10,000. For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus and your total balance will be ৳3,000; or if you deposit ৳12,000 you will receive a ৳10,000 bonus and your total balance will be ৳22,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 25 times before it can be withdrawn. Certain games may be fully or partially included in the wagering calculation — contact support for details.

5.3 General Bonus Rules

• A bonus applies once only and to one account only.
• Abuse of bonuses through multiple accounts or from the same device will be blocked.
• hbajivip reserves the right to change, suspend or cancel any promotional offer.
• Bonuses have an expiry period; any unused bonus will be cancelled after it expires.
• If the terms of a promotional offer are violated, the relevant bonus and winnings may be forfeited.

5.4 VIP Program

hbajivip's VIP program has three tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.7%.
• Gold: Weekly cashback of up to 1.0%.

You can be promoted to a higher tier based on your gaming activity and engagement on the platform. VIP members enjoy priority support and special offers.

6 Gaming Rules

6.1 General Gaming Rules

All games on hbajivip are conducted fairly and transparently. Each game follows its own rules set by the game provider. hbajivip uses secure technology to ensure fair play.

• Each game's own rules apply and can be found on that game's information page.
• If a game result is cancelled due to a technical error, the opportunity to replay will be given.
• If evidence of cheating or unfair methods is found, the relevant winnings will be cancelled.
• For cricket betting, the deadline for accepting bets is set before the match begins.

6.2 Providers and Game Variety

hbajivip offers games from world-class providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt. The game portfolio may change and any game may be removed or added without prior notice.

6.3 Technical Issues

hbajivip is not responsible for any game left incomplete due to an internet disconnection or device issue. In the case of a server-side error, hbajivip will try to provide a fair resolution.

7 Account Closure and Suspension Policy

7.1 Account Closure at User's Request

You can request to close your account at any time via live chat or email. Before submitting the request, make sure you have withdrawn your account balance. After the account is closed, any remaining balance will be returned within a specified period.

7.2 Account Closure or Suspension by hbajivip

hbajivip reserves the right to unilaterally suspend or permanently close an account for the following reasons:

• Violation of any provision of these Terms.
• Registration using false information.
• Fraudulent activities or bonus abuse.
• Operating multiple accounts.
• Suspicious financial transactions.
• Attempting to breach security systems.

7.3 Self-Exclusion

As part of responsible gaming, you may request self-exclusion or a temporary account break. For more details about this option, please visit our Responsible Gaming page.

8 Security and Data Protection

hbajivip uses the latest SSL encryption technology to protect your personal and financial information. We do not sell or transfer your information to third parties.

8.1 Your Responsibilities

• Keep your login details (username and password) completely confidential.
• If you log in on someone else's device, make sure to log out at the end of the session.
• If you notice any suspicious activity, notify support immediately.
• Use a strong password and change it regularly.

8.2 Data Collection and Use

The information we collect is used solely for service improvement, identity verification, financial transaction processing and customer support. To learn about our full data protection policy, visit the Privacy Policy page.

9 Limitation of Liability

hbajivip is an entertainment platform. hbajivip does not bear any liability for the following:

• Financial losses resulting from your gaming activities.
• Issues with third-party networks or internet connections.
• Account information being exposed due to the user's own negligence.
• Unexpected technical failures or force majeure situations.
• Service downtime during the platform's scheduled maintenance periods.

9.1 Service Availability

hbajivip always strives to ensure high service availability, though occasional disruptions may occur due to technical reasons. Advance notice will be given for scheduled maintenance.

10 Responsible Gaming Policy

hbajivip believes that gaming should be enjoyed for entertainment purposes only. We encourage all our members to play responsibly.

10.1 Healthy Gaming Habits

• Only bet money that, if lost, will not affect your daily life.
• Never treat gaming as a source of income.
• Avoid the tendency to bet more in order to recover losses.
• Take regular breaks and set limits on time and money.

10.2 Support Services

If you are experiencing problems with gaming addiction, please contact our support team. We provide self-exclusion, deposit limit settings, and other protective tools. For more information, visit our Responsible Gaming page.

11 Dispute Resolution

In the event of any dispute or complaint, please contact our customer service team first. We will strive to resolve all disputes fairly and transparently.

11.1 Complaint Submission Process

1. Describe the issue in detail through live chat.
2. If needed, submit a written complaint by email.
3. Attach relevant screenshots or evidence.
4. Our team will provide an initial response within 72 hours.

11.2 Final Decision

The decision of hbajivip's management authority will be considered final. In disputes regarding game results, server logs and game history will be treated as the definitive record.

12 Contact & Support

If you have any questions about these terms and conditions or need assistance, please contact us. The hbajivip support team is ready to provide assistance in Bengali 7 days a week, 24 hours a day.